Ever wondered why some customer support teams shine brilliantly, while others crumble under pressure?

One word: 👇

PEOPLE

I've sat with a VP Support who has hired over 200 people and interviewed over 1500. And guess what? The secret sauce isn’t just in the hiring moment. It starts way before the first handshake or Zoom hello.

For all the Support leaders out there, buckle up! Your hiring blueprint begins with a well-crafted job description. And here’s why:

Reason 1: Clarity is King.

Drafting a comprehensive support job description isn’t just paperwork. It’s the roadmap. It crystallizes what you’re hunting for. Once you have that clarity, spotting the right fit becomes second nature. Be in that top 1% who doesn’t just fill roles but finds the right pieces to the puzzle.

Reason 2: First Impressions Matter.

Your job description isn’t just words on a page. It’s the gateway to your company’s soul. It showcases your vision, your ethos, and the leadership that steers the ship. If it doesn’t resonate with potential candidates, you’re losing out even before the game begins. Make them visualize a day in their life part of your support team. If you don’t paint that picture, who will?

Dive in with me, as we explore the magic of chatGPT in sculpting the ultimate support job description. One that doesn't just attract candidates, but compels the right talent to drop you that dream email 👇.

Step #1: Create the perfect prompt

Well-crafted prompts play a vital role in helping ChatGPT effectively accomplish tasks.

It's important to ensure that they contain all the essential elements needed to achieve the desired outcome, just like this example (thanks again Guillaume 🙏)

‍

You can copy this prompt here 👇

You are the VP Customer Support at [COMPANY], a fast-growing SaaS company who [COMPANY MISSION]. To do so, you need to hire the best talents on the planet to join your support team and you know that your job description is critical for that. You looking to hire your next [JOB TITLE]. You want that person to be extremely sharp, driven, and ambitious so the job description should be attractive for people who love to work in challenging environments. Here is what’s specific about our support: [INSERT CONTEXT ABOUT SUPPORT] Your goal is to create a job description that is so engaging that you will attract the top 1% of the [JOB TITLE] on the market. The job description should be unique and showcase clearly the expectations for the first 30, 60, and 90 days. For the expectations part, add specific examples for each bullet point. You will also add clear and measurable OKRs for the first 30, 60, and 90 days. The goals and objectives should reflect the fact that you are looking to build the best support team ever created. Please use markdown to define clearly the different sections of the job description. You will use bullet points for each section so it’s easy to read for potential candidates. You can use well-known copywriting and behavioral psychology frameworks to make the reader go through the entire job description. Your tone of voice should be: - Actionable - No fluff - Approachable and casual - Storyteller

‍

Step #2: Apply the prompt to your job description

‍

As I write these lines, Jordan Pollack is currently seeking to fill a Tier 2 Technical Support position. Let's take a look at what chatGPT has come up with:

‍