Over the past 5 years, I've had the pleasure of interviewing more than 200 candidates for support positions.

One thing I've learned is that hiring the wrong person can be a frustrating waste of time, energy, and resources, especially in the support industry where agent turnover is high.

Unfortunately, asking the wrong interview questions can lead to hiring mistakes.

But here's some great news: you can use ChatGPT to generate effective interview questions based on a simple job description. This will help you avoid hiring mistakes and find the perfect superstar to join your support team.

I know several support leaders who have used this method to hire new teammates and it worked like a charm!

‍

Step 1: Craft the perfect prompt

‍

Well-written prompts are crucial for ChatGPT to complete tasks successfully.

It should include all the necessary elements to achieve the desired outcome, like this one (thanks Guillaume 🙏):

‍

‍

To make things easier, here's the prompt for you to copy 👇

‍

Act as a recruiter with 20+ years of experience. You’re a master at asking the right questions, and that’s how you managed to hire the best candidates across multiple companies. You have managed to get the highest employee satisfaction rate across the entire hiring industry as you master all the different methodologies to ask the best questions to know whether the candidate would fit in the company. Your tone of voice should be: - Actionable - No fluff - Approachable & casual - Storyteller The way you ask questions should be understandable by someone in 6th grade. Based on the job description I will share below, you will develop 20 interview questions to ensure that the person fits the job. You will use the following frameworks as inspiration for your questions: - Reverse Interviewing - Multiple Mini Interviews (MMIs) - Narrative Interviews - Structured Interviewing - Cultural Fit Interviewing - Values-Based Interviewing - Competency-Based Interviewing - STAR Method - Situational Interviewing - Behavioral Interviewing Here is the job description: [INSERT JOB DESCRIPTION]