Security First

We take security very seriously here at Birdie.Like all relationships, we realize our relationship with you is built on trust. We went above and beyond to take the proper security precautions to help you trust us right from the beginning.

Request Birdie Security Docs

Single Sign-On (SSO)

SAML2.0 SSO allows you to authenticate users in your own systems without requiring them to enter additional login credentials.

Data encryption

Data is encrypted in-transit using TLS 1.2+ and at-rest using an industry standard AES-256 encryption algorithm.

GDPR & CCPA compliance

At Birdie, we have worked to enhance our products, processes, and procedures to ensure our practices are GDPR and CCPA compliant.

Secure infrastructure

Birdie uses AWS for secure and resilient hosting. Data centers are monitored by 24×7 security, biometric scanning and are continuously certified across security and compliance frameworks.

Database permissions

Data access is logged and limited to authorized employees who need it for their job duties.

Vulnerability management

Birdie regularly scans production infrastructure, applications and networks for vulnerabilities using off-the-shelf tools to identify potential vulnerabilities that could impact our systems.

Blur sensitive data

Birdie automatically hides any sensitive data in your webapp. Build trust with your customers and stay compliant with your company policies.

Ask for user’s permission

Optionally enable the possibility for your customer to grant and revoke access to their screen.

I was looking for a secure method for my team to help customers without logging into their production environments. Birdie minimizes the risk of security and privacy issues.

Jerry Ishmael

Client Support Team Manager ✦ TrackTik

We are having a great experience with Birdie!! The integration with our helpdesk is seamless and it really helps us having happier customer!

Alejo Saavedra Cortes

Senior Support Specialist ✦ Zenput

Birdie is helping our agents get to the root cause of issues in much less time & it’s very straightforward to use. Their customer support also matches the product, 5 stars!