Video Podcast
The Support Lab

Learn from the world’s top support minds.

Thank you for joining the Support Lab!

Oops! Something went wrong while submitting the form.

All episodes

Behind the Scenes of Pipedrive’s Global Support Operation

With Mara Vicente, VP of Customer Support at Pipedrive

The Secret to 100% CSAT: Automation & Customer Love at Chili Piper

With Serban Goanta, Senior Director of Customer Love at Chili Piper

Navigating the Friction: Success vs Support

With Kincy Clark, Head of Support at Bolt

Exploring the Roles of LLMs for Support

With Matt Lewis, Head of User Operations at AI 21 Labs

Flipping the Support Model: Lessons from Bolt's Journey

With Kincy Bolt, Head of Support at Bolt

Human First Support in an AI-driven World

With Steven Davis, Senior Director Enterprise Support at Gainsight

A Journey in Outsourcing Support

With Sophie Heller, Former Director of Customer Experience at OutSchool

OKRs for Support

With Jeni Balch, Assoc. Manager, Product Management Support at Q2

The most important metric: Customer Effort Score

With Stephane Gonthier, Former Global Head of Support at Acquia

Discover a new way to accelerate ticket resolution and delight customers.

Solutions

Integrations

About

Legal

© Birdie. All rights reserved.