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The Chemicals of Support

Team Development

Support Operation

Scorecard for Support Hiring

Team Development

Support Operation

January 27, 2024

Make your support metrics public

Team Development

Support Operation

January 16, 2024

Support OKRs

Team Development

Support Operation

December 30, 2023

Support Job Description

Team Development

Support Operation

December 3, 2023

Escalation Tagging System

Team Development

Support Operation

November 12, 2023

Escalation Checklist

Team Development

Support Operation

October 26, 2023

Support Team Skills Matrix

Team Development

Support Operation

October 6, 2023

Escalation Criteria Table

Team Development

Support Operation

September 22, 2023

Craft Support Interview Questions

Team Development

Support Operation

August 12, 2023

“This newsletter became our go-to place for everything support related”

Customer Support Director, Usercentrics

Brian Mørkeberg Lundkvistv

Discover a new way to accelerate ticket resolution and delight customers.

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