Skip the back-and-forth

Request screen recordings from customers, so your team can see the issues clearly and resolve them quickly.

We work GREAT with

ZendeskZendeskZendeskZendeskZendeskZendesk

TRUSTED BY 2,500+ LEADING SUPPORT TEAMS

REQUEST Screen RecordingS
INCOMING

When clarity is missing, tickets drag on

With screen recordings from your customers, your team can see exactly what's happening—right inside your existing helpdesk.
See more
Screen Recording Illustration
RECORD MY SCREEN
OUTGOING

Replicate the issue. 
Record.Resolve.

Record your screen, capture logs and repro steps , and send complete bug reports – in just one click.
See more

Capture Logs

Capture console logs and network requests with every screen recording, giving engineers the insights they need to troubleshoot and resolve issues faster

Hide sensitive data

Sensitive data is automatically hidden in your web app, ensuring compliance with company policies and building trust with your customers

No download required

Your customers can record their screens instantly—no installations, no downloads, no frustration. It’s effortless for everyone, even non-tech-savvy users

Just look at
the Results*

Proof that Birdie elevates your support operations

+ 60%

Faster

Time to Resolution

+ 20%

Higher

Customer Effort Score

+ 35%

Reduction in

Escalation Rate

1 hour

Saved

Daily per Agent

* based on real customer stories

Enterprise grade security

Enterprise

grade

security

Privacy and security are top of mind for us at Birdie.

With Birdie’s end-to-end approach to data security, privacy, and control, our solution includes tools that empower your teams to achieve compliance with confidence and security infrastructure that keeps your data safe.

Before Birdie, customers would sometimes send us videos of their issues, but it was rare and unstructured. Birdie made screen recording a seamless part of our workflow, transforming how we diagnose and resolve issues. It’s been a game changer for our team.

Matt Lewis

Head of User Operations ✦ AI21 Labs
Birdie records the screen, logs, and repro steps automatically, saving frontline agents from endless follow-ups and giving engineers what they need to fix issues faster.

Lauren Bougie

Manager of Customer Care ✦ Amilia
Every support rep knows the pain of ‘Can you ask the customer for more details?’ Birdie fixes that by capturing the full picture upfront. It’s saved us countless hours! Plus our customers love how easy it is to record their screen—it just works.

Christos Chrysos

Director of Customer Support ✦ Schoox

Birdie integrates with your current Helpdesk

Transform how your team resolve issues