Privacy and security are top of mind for us at Birdie.
With Birdie’s end-to-end approach to data security, privacy, and control, our solution includes tools that empower your teams to achieve compliance with confidence and security infrastructure that keeps your data safe.
Before Birdie, customers would sometimes send us videos of their issues, but it was rare and unstructured. Birdie made screen recording a seamless part of our workflow, transforming how we diagnose and resolve issues. It’s been a game changer for our team.
Birdie records the screen, logs, and repro steps automatically, saving frontline agents from endless follow-ups and giving engineers what they need to fix issues faster.
Every support rep knows the pain of ‘Can you ask the customer for more details?’ Birdie fixes that by capturing the full picture upfront. It’s saved us countless hours! Plus our customers love how easy it is to record their screen—it just works.
